01
Add Your Property
Create your account and share the Airbnb listing URL plus a few property basics.
Palm Stays Co-HostRemote guest operations
You manage the property. We manage the guests.
Palm Stays handles your guest communication, check-in support, in-stay questions, issue coordination, and checkout communication — while you keep control of your property and payouts.
Remote guest operations for hosts worldwide.From $69 / property / month
Guest desk
Live operations
14:02
Check-in instructions sent
Kingdom Tower Suite
14:18
Parking question answered
Harbour View Apartment
14:31
Cleaner arrival confirmed
City Garden Residence
14:46
Owner approval requested
Late checkout · 2 hours
4
Properties online
1
Awaiting owner
Always-on coverage
Stop managing your vacation rental from your phone.
Every guest message carries context, urgency, and a decision. Our team follows your playbook, handles the routine, and brings you in only when your approval is needed.
Your phone stops being the front desk.
01New booking questions
02Check-in instructions
03Parking questions
04Wi-Fi questions
05Early check-in requests
06Late checkout requests
07Guest complaints
08Cleaner coordination
09Maintenance escalation
10Checkout reminders
11Review support
Launch service
One guest-experience team, from inquiry to review.
A focused operational service for Airbnb hosts who want consistent communication without handing over their property, listing, or payouts.
Palm Stays is a remote service. We coordinate your chosen providers but do not physically perform cleaning or maintenance unless separately arranged.
- Airbnb guest messaging
- Booking inquiry responses
- Pre-arrival communication
- Check-in support
- In-stay guest communication
- Checkout communication
- Routine issue handling
- Cleaner coordination
- Maintenance coordination
- Review support
- Owner escalation when approval is required
How it works
Operational in four clear steps.
No migrations, new listing ownership, or password handover. We work inside the tools you already use.
02
Subscribe
Activate Guest Experience for $69 per property per month.
03
Complete Your Property Playbook
Give our team the facts, policies, contacts, and approval limits needed to act confidently.
- — Check-in instructions
- — Wi-Fi and parking
- — House rules and building access
- — Cleaner and maintenance contacts
04
Add Palm Stays as Airbnb Co-Host
Invite Palm Stays through Airbnb's co-host system. No password sharing required.
No password sharing required.
Simple launch pricing
One plan. The guest operation you need.
Guest Experience
$69/ property / month
Remote guest-experience coverage while you retain property operations and financial control.
Start Co-HostingEverything in Guest Experience
- Guest messaging
- Check-in support
- Checkout support
- In-stay communication
- Issue escalation
- Cleaner / maintenance coordination
- Review support
Managing 6+ properties? Contact us for portfolio pricing.
Built for operators
From one listing to an international portfolio.
Individual Hosts
For hosts who want their time back without giving up control.
Property Investors
For owners managing properties remotely across cities or countries.
Professional Hosts
For operators running multiple listings who need a dependable guest desk.
Property Management Companies
For teams outsourcing part or all of their guest communication operation.
Serviced Apartments
For multi-unit operators that need centralized, consistent guest support.
Portfolio operations
Managing multiple properties?
Palm Stays can operate the guest communication layer across your whole portfolio, with shared playbooks, centralized escalation, and custom volume pricing.
01
1–5 properties
02
6–20 properties
03
21–50 properties
04
50+ properties
Hospitality support without borders.
Guest Experience is a remote service built for eligible properties internationally.
Initial supported markets
Saudi Arabia
United Arab Emirates
United Kingdom
Bahrain
Physical property management is currently available only in selected local markets.
Owner control
Your property. Your rules. Our team.
Your playbook defines what our team can handle and exactly when you want to be consulted.
Airbnb payouts remain with the host
No Airbnb password is required
You set refund and discount authority
You control early check-in and late checkout policy
You choose cleaner and maintenance providers
You define maintenance and guest escalation rules
FAQ
Clear answers before you start.
Do you receive my Airbnb payouts?+
No. You keep your Airbnb payout method and Palm Stays bills the subscription separately.
Do I need to give Palm Stays my Airbnb password?+
No. Palm Stays is added through Airbnb's co-host system.
Who handles cleaning?+
You can keep your existing cleaner. Palm Stays coordinates with them when needed.
Can Palm Stays issue refunds?+
Only within the limits you configure during onboarding.
Can you manage properties outside Bahrain?+
Yes. Guest Experience is designed as a remote service for eligible properties internationally.
What if I manage multiple properties?+
Palm Stays offers custom portfolio pricing for operators with six or more properties.
Is this full property management?+
No. This product is remote guest-experience and co-hosting support. Full local property management is a separate Palm Stays service.
Keep your property. Keep your payouts. Get your time back.
Let Palm Stays handle the guest experience while you stay in control.