Palm Stays Privacy Policy
Palm Stays is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services.
1. Information We Collect
When you use our website or make a booking, we may collect the following information:
- Full name
- Email address
- Phone number
- Government-issued ID (for identity verification)
- Booking details (dates, property selected, etc.)
- Payment information (processed securely via third-party payment gateways)
- Communication logs between you and our team
2. How We Use Your Information
We use your data to:
- Process and manage your bookings
- Provide customer support
- Verify your identity during check-in
- Comply with regulatory requirements (e.g. guest registration with authorities)
- Improve our services and user experience
- Send booking confirmations and important updates
3. Data Sharing
We do not sell your personal data. However, we may share your data with:
- Property owners and hosts for check-in coordination
- Government authorities if required by law
- Service providers (e.g. payment processors, email platforms) under strict confidentiality agreements
4. Data Protection
We take data security seriously and implement technical and organizational measures to safeguard your information. This includes encryption, secure servers, and access controls.
5. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.
6. Your Rights
You have the right to:
- Access your personal data
- Request corrections or deletion of your data
- Withdraw consent where applicable
To exercise your rights, contact us at team@palmstays.com.
7. Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.
Effective Date: 12 May 2025